Legal mentions
'Cause the laws and all that, you know...
About
Informations and contact
This website is the property of Jade Saiah.
Company Identity: Jade Saiah
Business name: Havazu
Main activity: Self-employed in Graphic Design
Siret: 880 765 920 00017 (exempt from VAT)
Email: hello@havazu.fr
Phone (FR): + 33 (0)6 95 65 77 78
Address: 12 chemin de Saint-Maur, 77450 Montry, France
Design
I designed and coded this website in 2023 using my hands, my brain, HTML, CSS and JavaScript.
I use DT World Tour typeface designed by Nurjannah Suhaimi and thank her for that.
Website hosting
Compagny PLANETHOSTER
Phone (FR): +33 (0)1 76 60 41 43
Address: 4416 Louis B. Mayer, Laval (Québec), Canada H7P 0G1
Conditions and Terms
Last updated: 07/01/2024
Please read these Terms and Conditions before accessing or using this website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions. If you do not agree to all the Terms and Conditions of this agreement, then you may not access this website and use any services.
By visiting this website and/or purchasing something from me, you engage in my service and agree all terms and conditions stated here and the Privacy and Cookie Policy.
About this website
1. Terms
Throughout this website, the terms 'I,' 'me,' and 'my' refer to Havazu. Havazu provides this website, including all information, tools, and services available from it, to you, the user, on the condition that you accept all the terms, conditions, policies, and notices stated here.
2. General conditions
You may not use my products for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
Violation of any terms may result in an immediate termination of services without prior notice.
I reserve the right to refuse service or access to my website to any individual or entity for any reason I deem appropriate at my discretion.
Your content, excluding credit card information, may be transferred unencrypted, potentially involving (1) transmissions over different networks; and (2) adjustments to conform to technical requirements of connecting networks or devices. Please note that credit card information is always encrypted during its transfer over networks.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these conditions and terms.
3. Accuracy, completeness and timeliness of information
I cannot be held responsible if the information available on this website is not accurate, complete, or current. The material provided here is for general information only and should not be solely relied upon for decision-making without consulting primary, more accurate, complete, or timely sources of information. Your reliance on the material presented on this website is at your own risk.
I retain the right to modify the content of this website at any time, although I'm not obligated to update any information here. By using this website, you agree that it's your responsibility to monitor any changes made to its content.
4. Products
Certain products may be available exclusively online through this website. These products may have limited quantities and are subject to return or exchange only according to the Refund Policy.
I have made every effort to display as accurately as possible the colors and images of my products that appear at the store. I cannot guarantee that your computer monitor's display of any color will be accurate.
I reserve the right, but are not obligated, to limit the sales of my products to any person, geographic region or jurisdiction. I may exercise this right on a case-by-case basis. I reserve the right to limit the quantities of any products that I offer. All descriptions or product pricing are subject to change at anytime without notice, at my sole discretion. I reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.
I do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
5. Prices
Taxes are included in the prices indicated. Unless otherwise stated, prices shown do not include shipping costs and all orders are paid in euro (€).
Prices for my products are as fair as possible and therefore are not negotiable. I reserve the right at any time to change these prices without notice.
I reserve the right at any time to modify or discontinue my services (or any part or content thereof) without notice at any time.
6. Accuracy of billing and account information
I reserve the right to refuse any order you place with me. I may, in my sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.In the event that I make a change to or cancel an order, I will attempt to notify you via the email address or billing address/phone number provided at the time of order placement. I reserve the right to limit or prohibit orders that, in my sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at my store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that I can complete your transactions and contact you as needed.
You agree to keep your account information secure and confidential. Any actions taken under your account will be your responsibility.
7. Optional tools
I may provide you with access to third-party tools over which I neither monitor nor have any control nor input.
You acknowledge and agree that I provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. Under no circumstances shall I be liable for any issues arising from your use of these optional third-party tools.
Users are responsible for reviewing and agreeing to the terms and conditions set forth by the relevant third-party providers before using any optional tools offered through the website.
Any new services and/or features offered through the website in the future will also be subject to these Conditions and Terms.
8. Third-party links
Certain content, products and services available may include materials from third-parties. By using the optional tools offered through the website, you acknowledge the necessity to review and agree to the terms provided by the relevant third-party provider(s).
Third-party links on this website may direct you to third-party websites that are not affiliated with me. I am not responsible for examining or evaluating the content or accuracy and I do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
I am not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Before engaging in any transaction with third-party websites, it's your responsibility to thoroughly review their policies and practices to ensure understanding. If you have any complaints, claims, concerns, or questions regarding third-party products, please contact the third-party directly.
9. Personal data
Your submission of personal data through this website is subject to and governed by the terms outlined in the Privacy and Cookie Policy.
10. Errors, inaccuracies and omissions
I reserve the right to correct any errors, inaccuracies, or omissions in product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability, as well as to cancel orders if any information is found to be inaccurate at any time, without prior notice (even after you have submitted your order).
I undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. The absence of a specified update or refresh date on the website should not be interpreted as a comprehensive modification or update of all information.
11. Prohibited uses
Any copy, reproduction, resale or exploitation of the products sold on this website is prohibited and punishable by law, unless if you have received exceptional written authorization from me.
The following actions are prohibited when using the website or its content:
- Engaging in unlawful activities or soliciting others to do so.
- Violating any regulations or laws, including intellectual property rights.
- Engaging in any form of harassment, discrimination, or spreading false information.
- Uploading malicious code or viruses that affect functionality.
- Collecting personal data or engaging in spamming or phishing activities.
- Using the website for obscene or immoral purposes.
- Interfering with security features or circumventing them.
12. Disclaimer of warranties: limitation of liability
I do not guarantee, represent or warrant that your use of my service will be uninterrupted, timely, secure or error-free.
I do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time I may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by me) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Havazu, its affiliates, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, my liability shall be limited to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Havazu, its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
14. Severability
In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms and Conditions, and such determination shall not affect the validity and enforceability of any other remaining provisions.
15. Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions remain effective unless terminated by either party. You have the option to terminate these Terms and Conditions at any time by notifying me that you no longer wish to use my services or when you cease using this website.
If, in my sole judgment, you fail to comply with any term or provision of these Terms and Conditions, or if I suspect such failure, I reserve the right to terminate this agreement at any time without notice. In such cases, you will remain liable for all amounts due up to and including the date of termination. Additionally, I may deny you access to my services or any part thereof.
16. Entire agreement
My failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions, along with any policies or operating rules posted on this website or related to the service, constitute the entire agreement and understanding between you and me. They govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written (including any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the party responsible for drafting them.
17. Governing law
These Terms and Conditions, along with any separate agreements whereby I provide you services, shall be governed by and construed in accordance with the laws of France, with disputes subject to the exclusive jurisdiction of the courts of Meaux, Seine-et-Marne, Ile-de-France.
18. Changes to Terms and Conditions
You can review the most current version of the Terms and Conditions at any time on this page.
I reserve the right, at my sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to this website. It is your responsibility to periodically check this website for changes. Your continued use of or access to this website or the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
19. Contact
For any questions, feel free to contact me at hello@havazu.fr.
About my graphic design services
I am a french self-employed company with graphic design as my main activity. I offer services for any creative projects requiring graphic design.
1. Terms
The term 'service provider' refers to me, Havazu or Jade Saiah, independent graphic designer.
The term 'client' refers to any person who requests my services for any design work.
The term 'third-party' refers to any individual or entity not included in the contractual agreement.
2. Prices
My hourly rate is €40/hour during the day from Monday to Friday. Any work requested by the client in the evening or on weekends will incur an additional charge.
The prices appearing on the quote are valid for 30 days from the date indicated on it. Any request for services not included in the proposal will be subject to an additional quote. All orders are paid in euro (€).
The fees encompass unique expertise, tailored work from project research and design to final creation. They also cover time allocated for client discussions, revisions, social charges, and professional expenses related to business management. These rates are non-negotiable. If the quoted price exceeds your budget, there's room to discuss your expectations. However, it's crucial to note that every stage of the creative process is integral. For instance, a logo cannot be delivered separately from a graphic charter.
3. Client commitments
You, as my client, and I, as the service provider, agree to actively collaborate to ensure the proper execution of the contract. You undertake to:
- Maintain a valid email and mailing address.
- Provide detailed and final specifications within appropriate deadlines, along with all necessary information and documents.
- Pay the specified sums within the given deadlines.
- Offer accurate and consistent information to prevent errors or malfunctions, taking sole responsibility for any resulting issues.
- Ensure ownership rights for provided elements, with liability resting solely on the client.
- Comply with the technical and creative recommendations made by Havazu.
- Transmit your validations clearly and explicitly by sending an e-mail. In the absence of validation or a request for modification of the models by the client within 15 days, these will be considered validated by both parties. Any work carried out, delivered, and tacitly validated implies that the corresponding fees for this work are due.
4. Service provider’s commitments
As the service provider, I undertake to:
- Maintain a valid email and mailing address.
- Comply with the specifications provided by my client and perform all the services indicated in the estimate within the specified time limits.
- Inform my client of the progress of the project, in particular through validations submitted to my client.
- Maintain confidentiality regarding all information and documents related to my client to which I may have access during the execution of my services.
5. Payment
The amount to be paid will always be indicated by an estimate or a quote. The methods of payment accepted are bank transfer and cash.
A deposit of 30% will be requested when ordering and then a second payment of the remaining 70% corresponding to the balance must be paid within a maximum of 30 days after delivery of the service.
Once the deposit has been paid, the commitment becomes firm and final for both parties. It will not be possible to cancel. Therefore, in the event of cancellation, the deposit acquired cannot be refunded. If, due to force majeure, I am obliged to cancel the contract, I undertake to reimburse the deposit to my client.
In case of late payment, a fixed penalty of 10% becomes payable the day following the payment deadline. Thereafter, an additional 10% will accrue per month for each month of late payment, without requiring a reminder (Cf.: Fight against late payment / Article 53 of the NRE Law).
6. Purchase order and start of work
By using my services, you acknowledge having read and accepted, without reservation, the following General Terms and Conditions, along with the warnings outlined in the Extract from Law No. 57-298 of March 11, 1957, regarding artistic property rights (J.O. of March 14, 1957) pertaining to intellectual property laws.
Work will commence upon receipt of all necessary documents (final specifications, signed quotes, and the 30% deposit of the total amount). Additionally, the graphic and textual elements required for the proper execution of the contract must be provided. The order completion time is stipulated in the signed quote. If not specified, the maximum completion time is set at 6 months.
7. Specifications
As my client, you agree to provide precise specifications detailing the nature and environment of the order before the quote is generated. Failure to provide specifications beforehand or insufficient indications will result in leaving the visual design to my interpretation.
If modifications, additions, or deletions requested by the client during the project require reworking initial specifications or involve additional work beyond the initially estimated hours, these will be invoiced separately. Any work already completed will be invoiced and immediately payable.
8. Change requests
As my client, you agree to communicate any modification requests regarding the models I provide, exclusively through our shared Notion workspace, in a clear and explicit manner within 15 days of model delivery for validation. It is understood that examining modification requests communicated through other means, especially orally, will be at my discretion. Ideas proposed by you are not considered standalone creations.
Beyond two corrections, any further alterations will incur an additional charge. Similarly, modifications requested during the project that necessitate significant alterations beyond the initially specified scope will be subject to additional invoicing.
9. Cancellation of the order
In case of termination of the contract before its completion by the client, the client agrees to compensate me for the work already completed on the order. The deposit already paid will serve as compensation.
My client must return to me all elements of the work already submitted and undertake not to keep any copies. All copyright remains exclusively mine, except for data provided by the client. Source files and data created and used by me cannot be claimed by the client without a financial contribution. Prototypes and, broadly, all original works, including rejected projects, remain my property.
10. Right to retract
The right of withdrawal does not apply to custom or personalized services, such as graphic design services, under numerous consumer protection laws.
11. Delivery
The delivery costs for physical products will vary based on the order and will be specified in the quote. The carrier holds sole responsibility for any damage to the goods during transport. At the time of delivery, the client must check that the delivery is in good condition and conforms to his order. If the delivery package is non-compliant or defective, it is advisable for the customer to immediately refuse receipt of the damaged package. For further instructions on handling damaged deliveries, please refer to the section 6 of Shipping and Delivery Policy.
12. Resources
As my client, you agree to obtain all necessary authorizations and assume responsibility for associated payments, particularly concerning copyright and personality rights, for integrating all resources included in the work. This responsibility applies before the work is disclosed. It is your responsibility to ascertain the usage conditions of the resources integrated into the graphic compositions and accept the terms from their respective owners or rights holders. By validating the work or any part thereof, you accept the incorporation of all resources included in the work or part thereof.
13. Additional costs
Technical costs and various elements that may be necessary for the services, but not covered within my offers, are not included in the prices indicated in the quote. These may encompass typographic font licenses, music, photographs, or illustrations from external sources, printing costs, paid plug-in licenses, fees for external service providers like developers, website hosting expenses, domain name fees, SEO work, etc. Additionally, the textual content required for the product's production must be provided by the client. Travel expenses essential for the successful completion of the contract may also be invoiced to the client.
14. Conditions for website creation
As a graphic designer and not a programmer (which is a different profession), I focus exclusively on web design and do not include programming in my services. Since programming is not within my expertise, I engage qualified external programmers to code and optimize the prototypes I create. These costs are not included in my offers and therefore not mentioned in my initial quotes. However, upon client request, I can facilitate obtaining an additional quote from an external programmer. Similarly, concerning website SEO, optimization and maintenance, which are separate aspects from web design.
I am not responsible for drafting the General Terms and Conditions of Sale or the legal notices of the website; this responsibility entirely lies with my client. This responsibility extends to all content on the website (text, images, or any other media). I bear no responsibility in the event of non-compliance with legal obligations, copyright, or exploitation rights related to the content published on my client's website.
15. Intellectual property
All of my work and the associated rights remain wholly and exclusively mine until the invoices sent have been fully paid by my client. Upon full payment, I undertake to transfer my intellectual property rights to my client, unless otherwise specified.
16. Exploitation rights
In order to allow my client to freely use the service provided within the scope of their commercial activities, the economic rights associated with my creations in the context of the project will be transferred to my client either as a lump sum or partially. This transfer occurs upon distribution on the specified platforms stated in the order and after the full payment of all fees due for the creative services provided.
The rights of reproduction and representation are calculated based on the dissemination of the creation. Each distinct adaptation of the original work requires a new assignment of copyright. All subsequent editions require an update of the rights' amount. These rights are transferred within the temporal and geographical framework of the current contract and cannot exceed its limits.
17. Advertising rights
I reserve the right to publicly showcase my completed works as part of my commercial promotion and communication efforts. As my client, you agree not to object unless you have provided prior written notice, which I have accepted. Furthermore, you authorize me, as your service provider, to publicly present all elements of the work without any restrictions, including those created by third-party authors.
18. Copyright and commercial notice
Unless explicitly stated otherwise by my client, I reserve the right to include in the production a statement clearly indicating my contribution, such as my signature, name, or the phrase 'Made with ♡ by Havazu,' linked to my website where feasible. As my client, you agree not to object to or delete this information.
19. Right to Integrity
I retain the moral right to the integrity of my creations. Any use, reproduction, or modification of my creations requires my prior consent. I reserve the right to object to any alteration, modification, or use detrimental to the artistic integrity of my works. All use of the creations must respect the original integrity of the work and cannot be modified without my express authorization, except within the limits permitted by law.
20. Incapacity of work
In the event of incapacity for work due to a severe illness or accident, I reserve the right to readjust the schedule without my client being able to demand compensation. It is understood that I will notify my client of my incapacity from the first working day.
21. Force majeure
The parties cannot be held responsible or considered to have failed in their contractual obligations in cases where the failure to perform respective obligations is due to force majeure. The contract between the parties is suspended until the causes of the force majeure cease to exist. Force majeure encompasses irresistible facts or circumstances external to the parties, unforeseeable, and independent of their will, despite all reasonable efforts to prevent them (such as transportation or supply blockages, natural disasters, specific telecommunication network difficulties, etc.). The party affected by force majeure must notify the other party within five working days of becoming aware of it. Both parties will then agree on the conditions under which the contract's execution will continue.
22. Litigation
The contract is subject to French law. Any dispute or litigation concerning the interpretation or execution of this contract, in the absence of an amicable agreement between the parties, will be brought before the commercial court. For more information, visit the European online dispute resolution platform.
Shipping and Delivery Policy
Last updated: 07/01/2024
Please review the Shipping and Delivery Policy carefully before making any purchases of my products. This policy will apply to all orders placed on this website.
1. What are the shipping and delivery options?
At present, I exclusively offer deliveries via Colissimo with a requirement for a signature upon receipt. This practice aims to prevent delivery issues caused by shipping services. I meticulously inspect the condition of all packages and take every precaution to ensure their protection before dispatch.
2. How much do the shipping fees cost?
Shipping charges for your order will be calculated and displayed at checkout.
I cover and provide free delivery for orders over €75.
3. Is international delivery available?y?
Yes, I offer worldwide delivery based on the prevailing French postal rates, specifically the Colissimo rates.
4. How long does the shipment process take?
All orders are typically processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Upon shipment, you will receive a notification.
Delivery times and dates provided are estimates and are given in good faith. For EU and UK consumers: this does not affect your statutory rights. Unless otherwise specified, estimated delivery times represent the earliest available delivery, with deliveries guaranteed within 30 days after the day your order is accepted.
5. How to check the status of your order?
When your order has been dispatched, you will receive an email notification containing a tracking number that allows you to monitor its status. Please allow up to 48 hours for the tracking information to become available.
6. What should you do if you receive a damaged package?
Please, pay attention to the general condition of the package to verify that it has not received any shock. In the event of receiving a damaged package, I kindly ask the customer to refuse the delivery and inform me immediately. I recommend taking clear photos of the package damage before refusing the delivery as this can serve as evidence for future claims. The commercial code states that the carrier is presumed responsible for damage suffered during transport as well as loss, except in cases of force majeure (article L. 133-3 of the commercial code). Your package will be returned to me. I commit to initiating a refund or an exchange free of charge based on the your preference and product availability. However, if you accept a package despite visible damages and sign the delivery note, you become the owner of the goods with all the legal consequences that this entails. I cannot be held responsible for the claims process with the carrier. Therefore, I strongly advise you to refuse any visibly damaged package to facilitate the return and refund procedures. If the carrier has not given you the opportunity to check the condition of the package, you then have 10 days to inform them, by registered letter, of the defects observed (article L. 224-65 of the Consumer Code). If you do not comply with this formality (sending a registered letter within 3 or 10 days depending on the case), the action against the carrier is legally foreclosed (this means that it is no longer possible to request compensation from the carrier of the damage, including before the courts).
I pledge to assist the customer to the best of my ability by providing guidance and instructions for any carrier-related claims. However, the primary responsibility for reporting and refusing a damaged package rests with the customer.
7. What should you do if you have not received your order after 30 days, received the wrong order, or received an incomplete order?
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact me at hello@havazu.fr with your name and order number, and I will investigate for you.
In the event that I have sent an incorrect item, you can request a return of the goods, unused and in their original condition, at no additional cost. Upon return, you will receive a refund for your order.
If your order arrives incomplete, please also contact me via email, explaining the issue and attaching a photo of your order along with your invoice. I address these issues on a case-by-case basis and will strive to find a satisfactory solution.
8. Need help?
For any questions, feel free to contact me at hello@havazu.fr.
Refund Policy
Last updated: 07/01/2024
Please review this Refund Policy carefully before making any purchases of my products. This policy applies to all orders placed on this website. The refund and returns policy lasts for 14 days.
1. Right of withdrawal
According to the French Consumer Code, you have a 14-day deadline to reconsider your remote purchase. This 14-day period begins the day after the delivery of the goods is concluded. If this period ends on a Saturday, Sunday, public holiday, or non-working day, it extends to the next working day. After 14 days from your purchase have passed, I will no longer be able to offer you a refund or exchange.
You cannot exercise the right of withdrawal for downloadable software products, as well as goods made to order or clearly personalized at your request.
2. Returns
To be eligible for a return, your item must be unused and in its original condition. Please provide a receipt or proof of purchase to complete your return.
The return address will be provided to you via email.
If your order arrives damaged, please refer to section 6 of the Shipping and Delivery Policy.
3. Exchanges
I only replace items if they are defective or damaged. If you need to exchange it for the same item, please send me an email at hello@havazu.fr, and I will provide instructions for the exchange procedure.
Please note that the time it may take for your exchanged product to reach you can vary depending on your location.
4. Shipping returns
You are responsible for covering the shipping costs and any associated risks when returning your order. I cannot be held liable for any loss, theft, or deterioration of the parcel during its return.
As the customer, it is your responsibility to ensure the accuracy of your delivery address at the time of ordering. If packages are returned to me due to an address information error on your part, reshipping will be done only upon your payment of the shipping costs and possibly customs fees for the new shipment, even if shipping costs were previously waived or included in the purchase.
For returning high-value items, consider using a trackable shipping service or purchasing shipping insurance. Please note, I cannot guarantee the receipt of your returned item.
Please be aware that shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.
5. Refunds
Once your return is received and inspected, I will send you an email to notify you of the receipt of your returned item. I will also inform you regarding the approval or rejection of your refund. If your request is approved, the refund will be automatically processed using the same payment method as your original purchase, within a maximum of 14 days from receipt.
If the returned products show visible signs of use or damage, the products will be reshipped to you at your expense, and no refund will be issued.
5.1. Late or missing refunds
If you haven’t received a refund yet, first, check your bank account again.
Next, contact your credit card company. Sometimes, there is a processing period before a refund is officially posted.
Then, contact your bank. They may also have their own processing time before a refund is reflected.
If after completing these steps you still have not received your refund, please contact me at hello@havazu.fr.
5.2 Sale items
Only regularly priced items are eligible for a refund. Sale items or promotional items cannot be refunded.
6. Need help?
For any questions, feel free to contact me at hello@havazu.fr.
Privacy and Cookie Policy
Last updated: 07/01/2024
This Privacy and Cookie Policy outlines the privacy conditions for which Havazu is responsible for processing the personal data you provide while browsing this website.
Please carefully review this policy. By using or accessing any of my services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree, please refrain from using or accessing any of my services.
I reserve the right to update this Privacy and Cookie Policy, which may reflect changes to my practices or for operational, legal, or regulatory reasons. The revised Privacy and Cookies Policy will be posted here, specifying the date of the last update, and I will take any other action required by applicable law.
1. What constitutes personal data?
Personal data refers to any information relating to an identified or identifiable natural person, whether directly or indirectly, through an identifier or one or more elements specific to their identity. Examples of such data include a name, first name, email address, location, identity card number, IP address, or a photograph.
2. What are cookies?
Cookies are small text files stored in the web browser during your visit, aimed at enhancing your user experience. Each cookie is assigned an anonymous identifier and cannot be traced back to an individual.
In accordance with the ePrivacy directive, cookies may only be collected if they are strictly necessary for the site's functioning. For all other types of cookies, your permission is required.
Many browsers automatically accept cookies by default, yet you have the option to configure your browser settings to remove or reject cookies. However, please be aware that doing so may adversely affect your user experience. It could result in certain services, features, or overall functionality not working correctly or being unavailable.
3. What personal data are collected?
The data collected and used by this website varies based on your cookie consent and interaction with its content. The following sections describe the categories and specific types of personal data that may be collected:
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Data collected directly from you:
- Basic contact details: name, address, phone number, email.
- Order information: name, billing and shipping address, payment confirmation, email, phone number.
- Account information: username, password, security questions.
- Shopping information: viewed items, cart contents.
- Customer support information: details included in communications with me, such as messages sent through the services.
Certain service features may require you to provide specific information. Opting out may limit access to these features. - Data collected through cookies: Certain information about your interaction with the services ("Usage Data") is automatically collected. Cookies may be used for this purpose. Usage Data includes details about website and account usage, device and browser information, network connection, IP address, and other interactions with the services.
- Data obtained from third parties: Information may be obtained from vendors and service providers, such as Shopify, who collect data on our behalf, including payment processors gathering payment details (e.g., bank account, credit or debit card information, billing address) to process orders and fulfill requests as per our contract with you. Additionally, when visiting the website, opening or interacting with emails, or using the services, certain information may be collected using tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information obtained from third parties will be handled in accordance with this Privacy Policy. I am not responsible or liable for third-party information accuracy, policies, or practices.
4. How your personal data are used?
Cookies are utilized on this website to enhance its functionality and optimize user experience. They help remember your actions and preferences, ensuring proper website display based on your browser information. Additionally, cookies are employed for analytics to better understand user interactions with our services, serving our legitimate interests in administering, improving, and optimizing these services. Third parties and service providers may also use cookies from this website to tailor services, products, and advertising, both on this website and others.
Your data may be utilized to comply with applicable legal obligations, enforce terms of service, and protect or defend the services, my rights, and the rights of users or others.
- Providing Products and Services: Your personal information may be used to provide you with the services in order to perform my contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising: Your personal information may be used for marketing and promotional purposes, including sending marketing, advertising, and promotional communications via email, text message, or postal mail. Additionally, it may involve displaying advertisements for products or services. This could also entail using your personal information to better tailor services and advertising on this website and others.
- Security and Fraud Prevention: Your personal information may be used to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to utilize the services and create an account, it is your responsibility to safeguard your account credentials. Please refrain from sharing your username, password, or other access details with anyone else. If you suspect unauthorized access to your account, please contact me immediately.
- Communication: Your personal information may be utilized to provide customer support and enhance our services. This is in our legitimate interest to ensure responsiveness and effective service delivery to you.
5. Embedded content from Third Party
This website may contain embedded content (e.g., videos, images, articles, etc.) sourced from third-party online platforms. Embedded content from these external platforms operates similarly to interactions on their respective websites. They may collect data, employ cookies, and integrate third-party tracking tools to monitor your engagement with this embedded content if you have an account linked to their platform.
When following links to these external websites, it is advisable to review their privacy policies, security measures, and terms and conditions. We do not guarantee nor hold responsibility for the privacy or security practices of such external websites. This includes the accuracy, completeness, or reliability of information available on these sites. The presence of links to external platforms on this website does not, in itself, imply endorsement of their content, owners, or operators.
6. How your personal data may be disclosed
Under specific circumstances outlined in this Privacy Policy, your personal information may be disclosed to third parties for legitimate purposes. These circumstances may include:
- Other third parties rendering services on behalf of the company (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners, including Shopify, for service provision and advertising purposes.
- Instances where you explicitly request or consent to the disclosure of certain information to third parties. This may occur, for instance, when shipping products or using social media widgets or login integrations with your consent.
- In the context of a business transaction such as a merger or bankruptcy, to comply with legal obligations (e.g., responding to subpoenas, search warrants), enforcing applicable terms of service, and protecting or defending the services, our rights, and the rights of users or others.
7. Children's Data
My services are not intended for use by children, and this website does not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided their personal information to this website, you may contact me to request its deletion. As of the effective date of this Privacy Policy, I do not have actual knowledge that I "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
8. The rights you have over your data
Depending on your jurisdiction, you may have some or all of the rights listed below concerning your personal data. However, these rights are not absolute and may only apply in specific circumstances. In some cases, I may decline your request as permitted by law.
- Right to Access / Know: You may have the right to request access to your personal information stored on this website, including details regarding how I use and share your data.
- Right to Delete: You may have the right to request the deletion of all your personal data stored on this website.
- Right to Correct: You may have the right to request the correction of inaccurate personal data about you stored on this website. Additionally, you can modify your consent settings to the cookie policy at any time.
- Right of Portability: You may have the right to receive a copy of your personal information stored on this website and to request its transfer to a third party under certain circumstances, with certain exceptions.
9. Storage times for your data
How long we retain your personal information depends on various factors. Factors include our need for the information to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other contracts and policies.
The standard duration of consent to the cookie policy is 182 days, but you can revoke or change your consent at any time.
10. Security and retention of your data
Please note that no security measures are infallible, and I cannot guarantee absolute security. Additionally, information transmitted over unsecured channels may not be secure. Therefore, refrain from using unsecured channels for transmitting sensitive or confidential information.
11. Need help?
For any questions, feel free to contact me at hello@havazu.fr.